Sign up

Retrive password

Corporate Account Login

Contact us

Feedback

Privacy Policy

Our Commitment

We are committed to protecting your privacy. We value the trust that you place in us by providing to us your personal data and we are committed to taking all reasonable precautions to protect your personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations in Hong Kong, as amended from time to time. We regularly review this Privacy Policy and may revise it from time to time. Please read on for more details on how we collect, use, transfer and retain your personal data.
Provision of Your Personal Data

You may be asked to provide your personal data to us when purchasing our products or using our services, website or mobile applications. You are not required to provide the personal information that we request, but we may not be able to provide you with our products or services or you may not be able to login to our website or mobile applications without those information.
Purposes of Collection

Your personal data may be used for one or more of the following purposes (“Purposes”):
(a) communicating with you regarding your bookings made on our website;
(b) verifying your identity and any accounts you have with us;
(c) administrating any membership or other marketing, promotional or corporate programs that you participate in;
(d) processing your bookings for travel products or services you purchase from us
(e) handling and responding to your inquiries, suggestions or complaints;
(f) developing new products and services;
(g) conducting customer surveys;
(h) providing you with tips on personal care and grooming;
(i) conducting data, research, statistical and behavioral analysis to help us better understand you and to improve our services and products;
(j) any other purposes directly related to any of the above purposes.
Transfer of Personal Data

We may disclose or transfer your personal data to relevant companies including airlines, hotels, car rental or any third party service providers, whether within or outside Hong Kong, as necessary on a need-to-know basis to fulfill any of the Purposes or process your personal data. We may also disclose or transfer your personal data to any other party when we believe such disclosure or transfer is required for legal or regulatory reasons or where it is necessary to protect our interests (as permitted by law).
Retention of Personal Data

We will retain your personal data for as long as it is necessary to fulfill the Purposes for which the personal data is to be used and delete any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.
Direct Marketing

We intend to use your personal data for direct marketing including:
(a) marketing our products and services, activities, contests, promotional offers (benefits and privileges), special events and any other information which we think may be of relevance, or sending out free product samples;
(b) marketing products and services, activities, contests, promotional offers (benefits and privileges) and special events of our vendors, business partners or third party service providers; and
(c) conducting researches and evaluation.

Such marketing activities may be provided to you in various methods in accordance with the personal data you provide to us, including advertisement, postal mail, telephone call, email, text or messages on your mobile devices.

We will not use your personal data for direct marketing activities unless we have received your consent (which includes an indication of no objection). You may partially or entirely opt-out of receiving information in relation to the direct marketing activities by indicating your preference where appropriate or request us to change your preference (without any fees), at any time by contacting our Customer Service Representative as set out below under “Further Information” or the unsubscribe link provided.
Protection of Information

To protect your personal data while you are using our website, We are using HTTPS to transmit encrypted information (TLS version 1.2 standard). 3D Secure Protection is using for credit card payment option. And, e-P certified PCI-DSS standard.

PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.
Cookies

What is a Cookie

A cookie is a small file placed on your device (e.g computer or mobile phone) when you visit a website. Cookies are used to make your use of the website easier as well as provide business and marketing information to the website operator.

The term cookies includes similar technologies for collecting and storing information, such as Local Shared Objects (commonly referred to as flash cookies) and web beacons or web bugs (including transparent or clear gifs).

Types of Cookies

There is a distinction between session cookies and persistent cookies and between first party and third party cookies.

Session cookies allow actions to be tracked during a single browser session. They are deleted from your device when you close the browser. Persistent cookies remain on your device between sessions and allow a website to “recognise” a user on their return and to remember their preferences, they will remain stored on your device until deleted or they reach a specified expiry date.

Session and persistent cookies can be either first or third-party cookies - a first-party cookie is set by the website being visited. A third-party cookie is issued by a party other than website being visited.

Opting out of Cookies

We use cookies to ensure that we give you the best experience on our website and to allow us to improve our site. By continuing to browse the site without making any changes to your browser settings to restrict or delete cookies you are consenting to our use of cookies in this way.

Browsers can be set to allow you to reject all cookies, or to accept cookies from websites only for the duration of your visit. Some browsers will allow you to reject just third party cookies. If you want to know how to do this please look at the help menu on your browser. Please be aware that if you choose to delete or restrict cookies some features of this website may not work.

How we use Cookies

We use session and persistent cookies for the following purposes:

Strictly necessary cookies– These are essential cookies that are required for the operation of the website and to allow you to use its features. They include, for example, cookies that enable you to log into secure areas of our website and carry out specific tasks.

Analytical/performance cookies– These cookies collect anonymous information about how visitors use our website. This aggregated information is used help us to improve the way our website works.

Functionality cookies– These cookies are used to recognise you when you return to our website, record information about choices you have made and allow us to tailor the website to your needs. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of location preference).

Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed and information from IP addresses. These cookies will be used to make our website and the advertising displayed on it more relevant to you and your interests.
Websites of Third Parties

This Privacy Policy only applies to us and our website, but not to any other third parties (including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties’ websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.
Rights of Access and Correction

You have the right to request access to, and the correction of, your personal data held by us about you. If you wish to access or correct your personal data, please contact our Customer Service Representative as set out below under “Further Information”. We will verify your identity before handling your request and a reasonable administrative fee may be charged for complying with such request.
Changes to Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (www.Mercory.com). We encourage you to visit frequently to stay informed of our most updated version.
In case of discrepancies between the English and other languages versions, the English version shall apply and prevail.

Last update: August 2016

* All prices and offers are subject to change with availability. Hotel prices are per night based on twin share. Flight prices are per person. Package prices are per person, based on twin share. All taxes & fees included.